Phone Of Domino'S Pizza Vietnam, Dominos Home Page
Domino’s Pizza, the second-largest pizza chain in the United States, was founded in the United States in 1960 and operates more than 14.000 stores in over 80 countries. It is known as the No. 1 pizza brand on delivery. The greatest share of sales is made of customers using Domino’s Pizza’s delivery service. The expert for pizza making and pizza delivery opened its first store in Vietnam, in the country’s largest city Ho Chi Minh City, on 19 November 2010. By December 2018, the number of stores in Hanoi and Ho Chi Minh City had grown to 36.
Đang xem: Domino's pizza vietnam
Challenge of paper-based surveys
In the past, Domino’s Pizza Vietnam relied on paper surveys at its stores to gather information on customer satisfaction. For this, paper questionnaires were placed on the tables of the stores. Despite the offer of attractive incentives in return for completing the survey, feedback collection didn’t occur regularly and the feedback response was low. Thus, Domino’s Pizza Vietnam sought a solution that would allow us to collect a higher number of feedback, both via online and offline channels. A further requirement for the solution was to provide analyses and reports based on the customers’ feedback to evaluate the performance of all stores and NPS trend developments over time.
On-site, the guests of Domino’s Pizza can give their feedback via Tablet.
In addition to the multi-channel feedback system, travelhome.vn has provided the Pizza expert with a web-based reporting system in the form of a Real-Time performance Management platform. All customer feedback data is centrally collected and analyzed in a customized cockpit in Real-Time. The results from the feedbacks are used as KPIs to evaluate the performance of individual stores, service quality and staff. Management of Domino’s Pizza can assess customer satisfaction with products, services, and staff at a glance. Besides that, management can see the overall Net Promoter Score and benchmark all stores with each other. Furthermore, the real-time performance management cockpit contains an integrated ticket system for efficient handling of customer complaints. Management also receives all feedback results in weekly and monthly summary reports per email as Excel and pdf files.
Xem thêm: tả van homestay
At the store level, store managers and supervisors can easily log into the account based on their access rights and monitor the satisfaction of their customers in real-time. The integrated ticket system helps store managers to discover and handle occurring problems and respond to customers as soon as they receive a critical feedback.
Key Facts
World market leader in pizza home deliveryOver 14.000 stores worldwideUse of technical innovations such as Live Pizza Tracker and DRU drones
Challenges
Increase of customer feedbackFeedback options offline and onlineProvision of comprehensive analytics and reports
travelhome.vn Solution
Multi-Channel Satisfaction SurveysReal-time reporting available at any timeHospitality Cockpit with integrated ticket system
The continuous satisfaction of our customers is our core principle at Domino’s Pizza. The enterprise feedback management solution by travelhome.vn allows for customers to easily give their feedback based on their preferred way of communication. Management has transparency on service quality and customer satisfaction at the push of a button from everywhere and at all times.
Xem thêm: Biệt Thự Cho Thuê Biệt Thự Tp, Cho Thuê Biệt Thự Hồ Chí Minh Giá Tốt Nhất
Dang Lan Anh | Marketing Executive at Marketing Department | Domino’s Pizza Vietnam
The continuous satisfaction of our customers is our core principle at Domino’s Pizza. The enterprise feedback management solution by travelhome.vn allows for customers to easily give their feedback based on their preferred way of communication. Management has transparency on service quality and customer satisfaction at the push of a button from everywhere and at all times.
Dang Lan Anh | Marketing Executive at Marketing Department | Domino’s Pizza Vietnam
Bình luận