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Olalani Resort & Condotel is new five star resort with concept of Experience Hawaiian Lifestyle Resort in Da Nang City, Central Coast of Vietnam. The property met standard of five star resort both of guests facilities and guests services. The resort contains of 285 rooms (197 Hotel Rooms & 88 Condo Rooms), Spa, 5 F&B Outlets, Wedding Hall for 400 persons and Convention Hall for 800 persons.
Imagine checking in to this beautiful hotel & then discover (after checking in) that the pool, gym, all restaurants, bars, tiki bar, spa,etc. are ALL CLOSED due to corona virus with no plans to re-open for the entire duration of your stay (3days). Then when you request to do an early check-out, since this hotel is essentially closed & all of the amenities that we paid for are not open, they deny this request & are not willing to reimburse you or compensate you in any way. The hotel staff did not disclose this information prior to checking in or upon arrival; Nor did they rectify this situation, & adjust the price or allow us to check out 2 days early. This is the worst hotel experience I’ve ever had. I WOULD NOT recommend.
Nice and spacious rooms, two pools for morning and afternoon, the place was almost empty except some noisy Chinese groups that only stayed overnight. Huge beach for endless walks. The resort is situated betweeb Da Nang and Hoi An. Perfect for visiting Marble Mountain and Hoi An as well as Da Nang City.
For the price that I paid, I would expect something to be more exclusive/ unique but this hotel is just so ordinary. The breakfast was very average, the location was too far away from amenities, the hotel looks quite old though the room is quite big.
Actually my review is not so Much of the Olalani Resort but rather of the 6th floor Penthouse and annex that I booked through Trip Advisor directly. Although not utilising the hotel directly we had access to all the hotel facilities. We were met on arrival by Mr Trung who proved invaluable during our stay and helped with everything we wanted to do. With 8 bedrooms and 7 bathrooms at our groups disposal there was plenty of room for everyone. It’s true that the furnishings and decoration of the rooms needs a serious upgrade but the location and the views from this location are superb. The Spa was voted a real winner by all and the quality of the massages was excellent. Service in the hotel was average and as I have noted before in Vietnam lack of supervision is an Issue. All in all though everyone in our party of 9 would agree that it was an extremely pleasurable stay and special thanks go To Mr Trung for helping so much. …